Every order above $250 ships complimentary within the continental U.S. Alaska and Hawaii ground shipping is $14 per package.
How to start your return:
Login to your account to request a return
LOGIN TO ACCOUNT > > >
If you do not have an account you can follow the below directions:
- Email customercare@julianchang.com.
- Include:
- Your order number
- Reason for return
- Your phone number if you’d like to - connect with a Julian Chang stylist for assistance
A RETURN LABEL WILL BE EMAILED TO YOU WITHIN 1-2 DAYS.
For full details on shipping and returns, please visit our FAQs for clarity and guidance.
All orders are delivered via USPS unless otherwise requested.
Please note: Sale items are final and not eligible for return or exchange.
*Free Standard Shipping is not available for shipments to Alaska, and Hawaii. At the moment we do not ship to US territories.