Do you ship to P.O. Boxes?
We’re unable to ship to P.O. Boxes at this time. Please provide a physical street address for delivery.

Do I need to sign for my order?
Orders over $500 will require a signature upon delivery for your security.

What are the shipping rates?
FREE for orders over $200.
$10.00 Standard Shipping on all other U.S. orders in the Continental U.S.

How long will delivery take?

• Standard shipping for in-stock items typically arrives within 4–6 business days once processed.
  
• Shipments to Alaska, Hawaii, Puerto Rico, and Guam arrive within 4–8 business days via USPS.
  
• APO/FPO addresses are shipped via USPS and usually arrive within 5–7 business days, though some destinations may take up to 21 days.

Expedited Delivery
Expedited options are available at checkout. Please note: items must be in stock to qualify. Our customer care team will notify you if any delays arise.

Additional Support
If you’d like to provide special delivery instructions or have shipping questions, please reach out to us at customercare@julianchang.com.

For international orders, please contact us at customercare@julianchang.com for assistance with shipping options and availability.

Please note: Customers are responsible for all international duties, taxes, and customs fees associated with their order. These charges are determined by your local government and are not covered by Julian Chang.

Some of our pieces are in such high demand—or made specially for you—that they may ship separately. To ensure you enjoy your purchase without delay, we’ll send what’s ready right away, and your remaining items will follow as soon as they’re complete.

No need to worry!

Because we process orders quickly to get them to you as soon as possible, shipping details can’t be changed once an order has been submitted. If you need assistance or have questions about your delivery, our Customer Care team is always here to help at customercare@julianchang.com

We accept returns within 14 days of receiving your order, unless the item is marked as “Sale.” To be eligible, items must be unworn, unaltered, and returned in their original condition.

How to start your return:

1. Email customercare@julianchang.com.
   
2. Include:
   - Your order number
   - Reason for return
   - Your phone number if you’d like to - connect with a Julian Chang stylist for assistance

We gladly accept returns and exchanges within 14 days of receiving your order, unless the item is marked as “Sale.” To be eligible, pieces must be unworn, unaltered, and returned in the same condition they were shipped.

How to start your exchange:

1. Email customercare@julianchang.com.
   
2. Include:
   - Your order number
   - Reason for exchange
   - Your phone number if you’d like to - connect with a Julian Chang stylist for assistance

Please note: Returns and exchanges are available only for purchases made directly through julianchang.com. If you purchased through another boutique or retail partner, please contact them directly for assistance.

Coupons & Discounts
Coupon and discount amounts are not refundable, as they hold no cash value. If an order is returned, the refund will reflect the actual amount paid after any promotional savings.

Gift Cards
When returning an item purchased with a Gift Card, the refund will be applied back to the original Gift Card, preserving its value for future use. Gift Cards are not eligible for cash refunds. If your refund exceeds the Gift Card’s balance, the difference will be credited to your original payment method.

Return credits from different orders cannot be combined. Each credit is applied independently toward future purchases, ensuring accurate processing and a seamless experience with your returns.

At Julian Chang, we are committed to offering a seamless shopping experience and exceptional products. To ensure fairness and uphold the highest quality of service, we carefully review return activity for patterns that may suggest excessive or non-standard shopping behavior.

Excessive Return Activity
Our return policy is designed with flexibility in mind, but in rare cases we may review accounts with unusually high levels of returns, such as:

• Ordering the same item in multiple sizes or colors with the intent to return most of them
  
• Consistent patterns of bulk orders and returns

Potential Consequences
If an account is found to be misusing our return policy, we may take appropriate action, which could include:

• Limiting future returns or order quantities
  
• Applying restocking fees when necessary
• Restricting future purchases

Encouraging Responsible Choices
We encourage thoughtful shopping to reduce unnecessary returns and their environmental impact. Our Customer Care team is always here to help with sizing, fit, or styling questions before you place an order.

Acceptance of Terms
By making a purchase, you agree to these guidelines, which help us maintain sustainable operations and continue to deliver the high-quality products and service our community deserves.

We accept all major credit cards — American Express, , MasterCard, Visa, Bancontact and Discover — along with secure digital payments including PayPal, Shop Pay, Google Pay & Apple Pay.

Sales tax is applied to orders in states where it is required by law. Tax amounts are calculated automatically at checkout based on your shipping address. If you have questions about how sales tax applies to your order, our Customer Care team is happy to assist at customercare@julianchang.com

Our Size Guide is the best place to start—it’s designed to help you match your measurements with the perfect fit. If you’d like personalized advice, our Customer Care team is here to assist. Contact us at customercare@julianchang.com for styling and sizing guidance tailored to you.

Each Julian Chang piece includes detailed care instructions on its product page, as well as on the care label sewn into the garment’s inner seam. Following these guidelines will help preserve the quality and longevity of your design.

Alterations are available exclusively for pieces purchased at our Miami boutique. For online purchases, we recommend working with a trusted local tailor to achieve your perfect fit. Our Customer Care team is happy to provide guidance on tailoring recommendations if needed—simply email customercare@julianchang.com.

Because of our limited-production approach, we cannot guarantee that every style or print will be restocked. However, if you have your eye on a particular piece, our team may be able to create it for you through our Custom Atelier, provided the fabric or print is still available. Simply email customercare@julianchang.com with your request, and we’ll be happy to explore the options with you.